Usually their customer service & technical expertise is good. It appears they fumbled the ball on this one though. I guess you are down to sending it back and clearly outline the problems to them or find a local watch repair guy and have them make the necessary adjustments.

 

Isn't that a battery powered quartz watch? Most owner's manuals have a reset procedure for quartz chronograph hands.

 

It's too hard to tell - it's a couple years old.
The models on the current TISSOT website are both quartz AND mechanical. And to muddy the waters even more, the new mechanicals don't say AUTOMATIC on the dial :cursing:, like it does on my non-chronograph PRS-516.

 

I just watched a you tube review. Basically just a video of this watch, but the hands move in step jumps not smooth like an automatic.

 

I think I got us off track with my question about whether the PRS 516 was a quartz watch. The original post was asking about service problems. I hope the OP was able to get his watch reset. I have no experience with Tissot service.

 

Hi Guys
I had a couple of phone calls from Tissot apologizing for "dropping the Ball" and there is an investigation to see what happened. There are a couple of "Gifts" in the post as recompense!

I apologize that the photos are sideways and the second one is with the chrono running properly as it was a simple adjustment to get it sorted.

I attach a video link for those who haven't seen this unusual retro in action, I think it is great fun and I now have a Swatch Ice Hours that does the same but clockwise ( note to self must get out more)
https://youtu.be/VRSGG3E1rt0

 

Glad to hear that Tissot stepped up and owned the error so quickly! Brings back some faith that good customer service still exists.