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Discussion Starter #1
I received a postcard from Invicta Customer Service informing me that my new 3036 that I sent to them because of a broken clasp will be returned to me in two months. :crying: Is this the average service time? It seems like a simple repair, but perhaps there is a backlog ahead of me. Has anybody ever received their watches back early from Invicta? :confused1:
 

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I'm not sure what the average turnaround time is. My wifes Lupah took about a month, maybe a little more, from the time Invicta received it until she got it back. So I think they estimate based on how many repairs they have in front of you, but that's purely conjecture on my part.

Two months does seem long for your circumstances, but Invicta has been guilty of overpromising turn-around time on repairs, so perhaps they are giving you a conservative estimate. Either that or they really are swamped with work.
 

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If it is a SWISS watch it could easily take 2 month.They ship them to Switzerland then the repair time back to Florida and to you.to bad you can't get the miles that watch will travel added to your frequent flyer's miles.
 

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If it is a SWISS watch it could easily take 2 month.They ship them to Switzerland then the repair time back to Florida and to you.to bad you can't get the miles that watch will travel added to your frequent flyer's miles.
I'm glad it's not a meteorite dial. They might ship it back to Andromeda for repairs. :eek:
 

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Sorry to hear about the long wait times but I've also heard that the Swiss watches are often quoted a 6-8 week wait time for repairs....
 

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I too get bummed when a watch is gone for a while. But then I think to myself; "Myself, it's broken, I'm not going to wear it, cause it's broken" Chances are if you are like 99% of the people in this forum, it's PROBABLY NOT your only watch. :001_tt1:
 

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Discussion Starter #11
I guess the estimate is about average. If I had bought this one outright instead of using CC reward points I probably woulod have returned it to the seller for a refund instead of Invicta for repair.
 

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sorry about that i think invicta has some faulty clasps because my scissor style one is not working well either.
 

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A gentle squeeze on the clasp when it is open can fix most issues. I recall seeing another post about the clasp not clicking in place as tightly as it should.
 

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4 to 6 weeks is about average for repair service with a manufacturer you do get shorter turn arounds with private repair shops, but then again you pay for these repairs this gives them a reason to get the watch back to you as quick as possible.
 

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I'm wondering why a swiss watch would need to be sent to switzerland to replace a clasp. Is it a COSC certified clasp?

But I guess to important is to have an Invicta running.
 

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I'm wondering why a swiss watch would need to be sent to switzerland to replace a clasp.
Eyal racks up the Frequent Flyer points.:cool1:
 

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I'm wondering why a swiss watch would need to be sent to switzerland to replace a clasp. Is it a COSC certified clasp?


An often asked question over the years to which there has never been an answer.
When you sell 1.7 million watches in one year it's not easy to afford an "in house" repair guy.
 

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still waiting 4-4.5 months for silly screws :(

Hi Foghorn, still waiting 4 - 4.5 months for some silly srews that I was told only 2-3 weeks, it is sad but true Invicta CS overall stinks. Best rfds to all for a quick resolve to their CS problems.
 

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Discussion Starter #19
A gentle squeeze on the clasp when it is open can fix most issues. I recall seeing another post about the clasp not clicking in place as tightly as it should.
Unfortunately, this was not a loose clasp. The pin was broken. :crying:
 
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