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Discussion Starter · #1 ·
Hi all. I recently ordered a Seiko sumo from seiya website on Sunday. My credit card was charged $478, have not been notified of the status of my order. It's now wednesday in Japan and you'd think he would have processed my order by now. Well, I cancelled my order on the website due to a lack of response, but will he credit my visa for the $478? I paid through paypal. Just wondering if anyone else have dealt with this guy before and whether he is reputable or not. Thanks all.
 

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Hi all. I recently ordered a Seiko sumo from seiya website on Sunday. My credit card was charged $478, have not been notified of the status of my order. It's now wednesday in Japan and you'd think he would have processed my order by now. Well, I cancelled my order on the website due to a lack of response, but will he credit my visa for the $478? I paid through paypal. Just wondering if anyone else have dealt with this guy before and whether he is reputable or not. Thanks all.

Dear Salerio,

Welcome to WTF! I am sorry to hear that you cancelled your order from Seiya. Seiya San is one of the most respected dealer in the industry. He is a very honest man that almost any Japan Only watch fan would vouch for. If you cancelled your order and the watch have not be sent, your refund will be very fast.

Seiya have been ill the last few months have may not get back to you on email as fast as you may desire. Usually wait for a week is fair expectation.

Best wishes!
 

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Discussion Starter · #7 ·
Thanks all for the responses. I'm not completely new to the forum as I was a member from the old forum. Yes, after sending him two emails, he did refund my credit card rather quickly. He said in the email that he had to order a new one and that it would have taken a few days. All he had to do was send me an email confirmation in the first place telling me what was going on with my order. I was already hesitant ordering from a Japanese business, but after my credit card being charged $478 and not hearing a sinlge feedback regarding my order for 3 days made me a little jittery. Since he refunded my credit card, I have not ruled out doing business with him in the near future. He is a honorable man. Again thanks all for the responses.
 

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It was Japanese National Holiday...

a few days back. National Foundation Day on Feb. 11th.

He doesn't work over the weekend as well.

That plus the time difference from Japan may have easily accounted for the 3-4 day dearth in communication.

The charge to the credit card is probably by Paypal I presume?
 

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I recently ordered a metal Seiko bracelet from a well-known Singapore business albeit hesitatingly, due to it being just about as far away from where I live as it can be.

I waited for a little while, (2 Days) and my order was acknowledged by e-mail, then a shipment notification e-mail the same day.

I attributed the delay to different time zones, maybe even a different day there, who know?
But the bracelet is supposedly on it's way to JFK, from there I guess USPS.
Updates will follow on it's arrival as to shipping times etc.

The same day I ordered from an Amazon sellor in the U.S., a winder. It was 2days before the order was acknowledged, and shipment via UPS ground. And a projected delivery date of the 18th. Total time-10 days.:sad:

I might have the bracelet from Singapore sooner than the watch winder from the U.S. LOL :001_unsure:
 

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Discussion Starter · #10 ·
a few days back. National Foundation Day on Feb. 11th.

He doesn't work over the weekend as well.

That plus the time difference from Japan may have easily accounted for the 3-4 day dearth in communication.

The charge to the credit card is probably by Paypal I presume?
Correct, it was Paypal. Like I said, he is a man of his words and he did refund my account quickly. And I did take into consideration the time difference and the national holiday in Japan. It's just that a simple confirmation that my order is being processed would have erased any doubts and not just an automated email stating "thank you for your order." I most definitely will try buying from him again in the future. For now just gonna wish they will use the new (6r15) winding, hackable movement in the Samurai in the near future.
 
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