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I bought an Invicta Prowler at the end of August .
I wore it occasionally and like the watch enough for it not to be classified in the "beater" category.
Last week the date stopped changing and I went to the mall AD where it was purchased and as the manager fiddled with the crown one of the subdial hands fell off.
I just picked up a new Prowler today which was transferred from another store.
No fee to ship out for repairs,no "overseas involvement" and no hassles at all.
Just great customer service.


(note to EL-loose the yellow check list and the QC hologram sticker-the disintegrating Prowler had both)
 

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As I mentioned in another post today, now that the local Penny's stores are carrying the brand, maybe, just maybe, I can enjoy such a luxury as having a local AD around. But they were carrying mostly lower end items. . . at least to start. Glad it worked out, foggy. :thumbup1: Mine is making its way back to THE OLD KENTUCKY warehouse for a credit.
 

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It would be nice if the internet ad's also worked that way. If you sell a watch, and it's has a defect, send the person a new one, call the factory for an RA, pack it, ship it, and wait for it to come back in. Maybe I'm being simplistic, but if I sold watches, I would rather make my customer happy now, and be out my inventory for a period of time. I know some on-line outfits do this, and more power to em!
 

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I bought an Invicta Prowler at the end of August .
I wore it occasionally and like the watch enough for it not to be classified in the "beater" category.
Last week the date stopped changing and I went to the mall AD where it was purchased and as the manager fiddled with the crown one of the subdial hands fell off.
I just picked up a new Prowler today which was transferred from another store.
No fee to ship out for repairs,no "overseas involvement" and no hassles at all.
Just great customer service.


(note to EL-loose the yellow check list and the QC hologram sticker-the disintegrating Prowler had both)

You get what you pay for. Most of the time you are going to have to cough up a few extra bucks when you buy at a local store. For the most part they are not scalding you either. They buy in lower quantities and therefore do not get as good of wholesale price as the big boys. At the same time there is the overhead of an actual store and then paying people to sell to you. In the end, they most likely don't make as much on the watch even though they charged more. But the extra you put out really comes in nice when something goes wrong. No packaging up and shipping off just to wait weeks and weeks to get your watch back. Most of the time it is back to the store and an immediate exchange or store credit if they do not have a second watch in stock. In some cases it is 100% cash back.

I buy on line if the price is significantly different or if what I am looking for can not be found locally. Happy all worked out for you and it was such a good experience!
 

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I bought an Invicta Prowler at the end of August .
I wore it occasionally and like the watch enough for it not to be classified in the "beater" category.
Last week the date stopped changing and I went to the mall AD where it was purchased and as the manager fiddled with the crown one of the subdial hands fell off.
I just picked up a new Prowler today which was transferred from another store.
No fee to ship out for repairs,no "overseas involvement" and no hassles at all.
Just great customer service.


(note to EL-loose the yellow check list and the QC hologram sticker-the disintegrating Prowler had both)
Jeff is that you? Have you been taking your meds?
 
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