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I have several Seiko watches and personally I had never had a reason to contact their CS department. That says volumes about the brand. However this year something came up that caused me to have to call them.
My wife lost her 1st husband several years ago. He had a Seiko watch that is not in production anymore. My father-in-law was very, very fond of Patrick and he also loves watches. My wife decided to give Dad Patrick's still working Seiko and this moved him a great deal. However, there was a problem. Patrick had a very small wrist and Dad did not. The missing links from the original sizing were long gone and were no where to be found.
The call went out to Seiko CS and THEY STILL HAD THE LINKS IN STOCK!
Better yet, they sent a set of 3 replacement links FREE! The only cost was S&H which was less than $10.
Now that is great CS!:thumbup:
My wife lost her 1st husband several years ago. He had a Seiko watch that is not in production anymore. My father-in-law was very, very fond of Patrick and he also loves watches. My wife decided to give Dad Patrick's still working Seiko and this moved him a great deal. However, there was a problem. Patrick had a very small wrist and Dad did not. The missing links from the original sizing were long gone and were no where to be found.
The call went out to Seiko CS and THEY STILL HAD THE LINKS IN STOCK!
Better yet, they sent a set of 3 replacement links FREE! The only cost was S&H which was less than $10.
Now that is great CS!:thumbup: