Hello and WELCOME Mr Paperbill,
I actually have found the company representatives to be VERY friendly and helpful. sorry you've had a problem getting results.
I will say that it does take a couple of weeks to get a response to emails, they tend to give personal attention which takes a bit longer...
how have you tried to contact them? I will look and verify the address that has worked for me.. [email protected] I believe, attention Maria Mastadonato . I hope I spelled her name correctly.. Maria has taken care of me just beautifully, along with many others here..
good luck, and again WELCOME:thumbup: