My First Problem

802 Views 7 Replies 6 Participants Last post by  boscoe
I recieved my OG II in the mail yesterday. This is my fourth Invicta (fifth, if you count a gift for my girlfriend). After taking the plastic off I realized the clasp was broken. :cursing::cursing: I was planning on taking it to the mall to be resized, so I thought I would see if they could repair the clasp as well, rather than ship it to Invicta customer service. The shop no longer works on watches bought over the internet due to the fakes out there. I felt like saying, "Really, a fake Invicta?", but I didn't want to argue with an employee for doing his job, especially since I wasn't even technically a customer. So, Monday morning I will have to call Invicta.

In a related question, does anybody know if the Invicta repair kit includes the tools to resize bracelets? :confused1: I suppose I will have to learn to to this myself.
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Thanks for your help. :) I'll make a few phone calls Monday. I prefer talking to a person before I send it anywhere.

I'll probably use some cc rewards points to order the tool kit.
I called Invicta this morning. They told me to send it to them and they would repair it and waive shipping & handling fees since it is a new watch. :thumbup:

I called the seller. After establishing that I received the watch as a gift from my credit card company they informed me that they do not do exchanges, only refunds. I could then order another watch. Since I don't know if they would send me a check, credit the amount to my credit card or credit the points to my rewards program, I decided not to send it to them. :cursing:
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