[ldrf]

One of the reasons I was attracted to LUM-TEC, in addition to the great watch design and workmanship, was their customer service.

I was putting my Combat B2H on one morning and dropped it on the floor. There is only an inch of hardwood between the rug and the wall and that is where it landed. After a quick inspection, I noticed two things. One the dial had cast off a chip of paint that was floating around inside, and two, the mechanism was broken; literally, I had a screw loose!

I sent it in to LUM-TEC with the above explanation. About two weeks later my watch showed up looking perfect and in perfect working order. I am not sure what broke or what Chris had to do to fix it, but he did not send me a bill.

Chris's dedication to his watches, his brand, and his customers makes purchasing a LUM-TEC an easy choice!

Thank you Chris.

Sincerely
Dave

P.S. A photo on my black leather PVD Panatime strap.

 

[gaopa]

I'm so glad that your story has a happy ending with your L-T back on your wrist and in perfect working order. Nothing like the personal service that Chris provides. Cheers, Bill P.

 

[Ray Knight]

No problem. I am glad we could help! The movement was easy. The dial was asctually hand painted to touch up the chip and airbrush matted over. It came out great.

 

[timbo]

LÜM-TEC's service is impeccable.

Those of you in CONUSA may not appreciate this, but it is not unusual for Chris to be online well after midnight, OH time. I would like to assume he sleeps late in the morning, but I suspect I'm wrong. Chris, we aim to be customers for a long time, so that means you need to prepare yourself for the long haul! :wink:

 

[Ray Knight]

LÜM-TEC's service is impeccable.

Those of you in CONUSA may not appreciate this, but it is not unusual for Chris to be online well after midnight, OH time. I would like to assume he sleeps late in the morning, but I suspect I'm wrong. Chris, we aim to be customers for a long time, so that means you need to prepare yourself for the long haul! :wink:

I always work late to about 4am and get in the office around 10-11am. I get plenty of rest I have always worked hard and long hours so i am used to it. There is so much to do to run a watch company! Not enough time in the day really.

 

[LH2]

Wow! I agree that is customer service you just won't find these days. Big thumbs up! :thumbup1:

 

[clubbtraxx]

I sent it in to LUM-TEC with the above explanation. About two weeks later my watch showed up looking perfect and in perfect working order. I am not sure what broke or what Chris had to do to fix it, but he did not send me a bill.

Chris's dedication to his watches, his brand, and his customers that makes purchasing a LUM-TEC an easy choice!

Awesome story, and it's good to hear a nice B2H being saved!

Great job L-T

Cheers,

CT

 

[Charles M13]

I think this company is just great, and I'm glad it's in the US. It's a bright spot here and a good example.