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Discussion Starter · #1 · (Edited)
Just another happy customer.

I had a couple of watches in for a custom seconds hand and a timing adjustment.

My M16 was returned with a small spot on the crystal that I swear I had never seen....and I'm anal.

Contacted Bes and no questions asked, he sent a pick up ticket, had the crystal replaced and promptly returned it.

You can't ask for better service than that!

Thanks Chris, Bes and crew.

Terry
 

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Just another happy customer.

I had a couple of watches in for a custom seconds hand and a timing adjustment.

My M16 was returned with a small spot on the crystal that I swear I never seen....and I'm anal.

Contacted Bes and no questions asked, he sent a pick up ticket, had the crystal replaced and promptly returned it.

You can't ask for better service than that!

Thanks Chris, Bes and crew.

Terry
Another validation of the stellar Lum-Tec CS we've all experienced.
 

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I sent in the strap from my M25 a few weeks ago. The stitching came loose. About a week later, I receive a new strap in the mail. Can't complain about the service at all.
 

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AMEN! Besides the fantastic design, the CS is a close second reason I'm now on the hook for 5 Lum-Tecs.
Chris
 
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