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336 Posts
It was great to hear Jim talk about what Invicta has done with its customer service over the past year. For those who didn't catch it, he mentioned that EL has put some effort into the CS portion of Invicta. To paraphrase: sometimes as a byproduct of a company's aggressive growth curve, things like CS tend to fall through the cracks. In an effort to get back up to speed, Invicta has subcontracted with a world-class consulting firm to train and fine tune the after-sale service. Throughout 2007 alot of time, energy and money was spent to make CS more effective and efficient.
A caller with a positive CS experience sparked the conversation. Maybe they have been talking about it on other shows, and I missed it, but it looks like Mr. Lalo has taken some note from various forum posts (this and other fora), and acted.
I've never had an issue with any Invicta, so I can't talk about that, but has anyone noticed any improvement over the past several months? I seem to recall that our resident skeptic (Mr. B) purchased yet another one recently.:wink::laugh:
If this is old news, just slap me and point me in the direction of the relevent posts. I tend to avoid negative stuff, just for self preservation, so I may not have followed the "cs sucks" posts of late. :biggrin:
A caller with a positive CS experience sparked the conversation. Maybe they have been talking about it on other shows, and I missed it, but it looks like Mr. Lalo has taken some note from various forum posts (this and other fora), and acted.
I've never had an issue with any Invicta, so I can't talk about that, but has anyone noticed any improvement over the past several months? I seem to recall that our resident skeptic (Mr. B) purchased yet another one recently.:wink::laugh:
If this is old news, just slap me and point me in the direction of the relevent posts. I tend to avoid negative stuff, just for self preservation, so I may not have followed the "cs sucks" posts of late. :biggrin: