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John from NH here... Bummer... I wish I had read this yesterday... I sent my 9973 in for repair yesterday... Guess I can kiss that goodbye. Darn!
I don't doubt the stories of poor customer service, but try to remain open. People will complain more than they will praise, but if you search the forum you will read about positve customer experiences. We recently had a poll on the plating Invicta uses on their watches. More people responded with positive experiences than with negative ones.

Again, I do not doubt the negative experiences. All I am saying is examine the positive as well.
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