I posted this originally in the General Discussion forum, but it might be of interest here in the Japanese and Asian forum. (
http://www.watchtalkforums.info/forums/general-discussion-forum/67725.htm )
My Orient Constellation GMT wouldn't wind by hand. You could wind it via a watch winder or by wearing it on your hand, but not by the crown.
Sent it off April 10 and got it back today. No scratches or damage to the watch and of course they fixed the problem. It now winds!
So, my hat's off to Orient. These days I'm just inclined to expect it to be screwed up, but they did it right on the first try.