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I always get a reply within 24 hours and 99% of the time the same day. I'd bet a watch they never got your email for some reason. You could give them a call too..

Sales / orders: [email protected]

General product information: [email protected]

Service: [email protected]

Phone: 1-877-2-LUM-TEC / 440-951-1296
 

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I've had no response on the issue with my Bull45, back from repair on Friday. A little surprised at that. I emailed both Bes and Chris today, when a hand fell off. In all fairness, it is the weekend, so I'll wait for normal business hours tomorrow.
 
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