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Discussion Starter · #1 ·
Greetings everyone,

I was traveling on business and stopped by a Rolex store to check out what they had availiable. While I was chatting with the salesperson the manager came up and engaged with us in conversation. I asked to see a couple of watches and he obliged and we started to talk about model numbers. He then became very evasive and I asked if he knew what the current letter was for 2007. To my surprise he became angry and asked me to leave the store. :confused1: About that same time the security person came over and asked him if there was a problem. The manager stated to him that he asked me to leave and I was shown the door:huh:. I do not know what really happend except that he was trying to sell me a model that was soooo 2 years ago for full price, but of course I did not buy it.:001_tt2: Has anyone ever had this experience before?? Sheesh what was that all about, and should I write to the company and voice my concern? Or maybe this would be fruitless. I am trying to move on but I am still a bit :mad: about that experience.
 

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Wow... Completely overblown sales manager IMO..

I would definitely write the store corporate office & copy Rolex. Model numbers & serial numbers aren't 'secret' information. Sounds to me like he was trying to pull one over on you & got angry he was about to get caught up by it..

Copy Rolex USA & I bet you do get a response from the store company (unless his dad owns it or something). May not amount to much, but I find something satisfying in writing complaint (and praise) letters even if they don't get read or responded to. And if not - I'd just stay away from there... But you never know, you may get an apology & a small discount card if you're really interested in it.... Maybe even the fair price, not the 2 year inflated by price increases price.

Good luck...

BTW - what watch are you looking for to get the wife?
 

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Discussion Starter · #3 ·
Thanks for the support Scott,

I know what I have to do. I have chatted with my wife about may styles and she likes the TT DJ with a black dial and sitck markers. Now really she does not care if it is the new or old model (just a new watch). She does like the black dial and fluted bezel w\jubilee bracelet. I did call my local AD and of course this close to the big day he would have to order one.
 

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GreenEyes: I 100% agree with Scott. Write the company you went to visit, and CC Rolex HQ. For someone to treat a customer that way about models numbers, etc., is unreal. Now, if you were asking about the safe combination, I could see why he would be upset.... ;)
 

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Unnacceptable behaviour. How can someone be in business with that type of attitude. :confused1:

I wonder if the store owner, if it's not him, knows his potential customers are threated like that. I'm sure Rolex would be interrested to know about this.
 

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The manager's behavior was unacceptable.

However, the side question is more interesting. Let's say you find a 3 year old piece in the jeweler's case based upon the serial number. What is the fair price? Obviously, one shouldn't have to pay the current price for a contemporary serial number as there have been multiple price increases over the 3 years. But the store has carried that item in inventory for a few years. Their "cost" on the watch is whatever they paid 3 years ago plus the cost of carry (mainly insurance, but also whatever interest they could have gotten on the money).

If the watch model hasn't been refreshed and is the same as the new ones, I'd think at a minimum there should be some wiggle room on the price. Lets say the watch was $3500 3 years ago and is $4700 today. The jeweler probably paid something like $2000 for it. That SHOULD the price be today?
 

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Wow! Did not know this stuff really happens to people. :cursing:
Take it up with Rolex - the store, date of your visit, and the salesperson attending to you. I'm sure if you get their attention the AD will be put in line:thumbup:
 

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Discussion Starter · #10 ·
Greetings everyone,

I am in a better mood as I have sent out the letter :thumbup:. I will keep everone posted as to the outcome.

Bullandvodka does have an intresting question, I for one am curious as to what the cost vs sale price difference is. In my 20+ years as a collector no one has ever been able to intelligently speak to this. But if there is someone that can please do :biggrin:.
 

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That's an awful situation. Being treated like a second-class citizen when you're entirely capable of doing everything first-class is no fun. Sorry about your bad luck, or about the uncalled for actions by the "sales manager." Some sort of recourse is certainly justified. Do keep us informed!
 

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Discussion Starter · #12 ·
My AD came through

Ok everyone here it is, my AD was able to come through for me :lol::lol::lol:

 

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Great piece! I'm sure the wife will love it!

Regarding the poor treatment, I personally would NOT notify the store at all, but only Rolex directly.

You should be as specific as possible (date and time of occurrence, how the situation played out etc.) and let Rolex know that you had to take your business elsewhere due to this inhuman treatment. You were treated like a criminal for God's sake! Escorted to the door by security? COMPLETELY unacceptable, even if you were just 'kicking the tires' so to speak.

I would have walked calmly out, and wrote that letter immediately to be sure no detail was lost.

In reality, I'd probably be in Manhattan to make a Rolex purchase, and if this happened to me, I'd walk directly to Rolex NY from that store, and speak to someone there. If possible, I'd then take the Rolex rep by the hand and walk him down to that store and see how their attitude changed...

You pay a serious premium for the Rolex name, and your experience should not be diluted by an ignorant sales person. Now, if the watch was going to be 1/2 price, that's another story...
 

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Good choice!!
 

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Discussion Starter · #16 ·
Thanks for the support, the watch is NOS with a D serial number and oh the price was awesome...:thumbup::thumbup: She is going to love it :001_tt1:
 
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