[scottw44]

I just wanted to give some kudos to the folks who handle the phones at Ball Watch USA. No matter who I call, they either know the answer or research it and call you back within the hour.

I decided I wanted slightly longer springbars for my NT when I was experimenting with straps, and they went the extra mile, saying they will personally experiment so that I have something a little stronger even then my replacement bars. The current bars are the perfect width at .7mm, but I really want to make my NT as durable as possible and want a little more length to the bar to achieve it. Might I add they assisted me at 8:45 am today, on Xmas eve.

 

[foghorn]

It's always good to hear of a company that takes care of it's customers.
Don't be too rough on the Night Train!!

 

[bullosa]

Yeah Ball is a great company to deal with. My experience calling them has all turn out pleasant. It's a pity when I posted a good report about it at another Ball Forum, it kicked out a fuss and a mod deleted it. No explanation given. :001_unsure:

 

[timefinder]

I like hearing stories like this. Nice to see the company taking care of its customers!!!

 

[watch maker]

Hi timefinder,
i heard my friend said not really polite in the phone (not in usa)!