[Krong]

Hi, Just joined the forum and had a quick question. My 2 weeks old Engineer Hydrocarbon keeps stopping. I wear it everyday but will stop at night. Ball repair Centre told me it's magnetized, the dealer won refund or exchange the watch.
Has anyone has similar problem with an antimagnetic Ball watch?

This is part of Ball's instruction manual.

BALL watches are equipped with superb antimagnetic cases constructed with corrosion- resistant ferric stainless steel materials. Furthermore, the inner workings of the watch are protected by a soft iron inner jacket consisting of a back plate, a ring surrounding the movement and the dial. This special alloy, reinforced by the shape of the case, prevents magnetic fields from penetrating as far as the movement and having an adverse effect on its accuracy.
What does the term "antimagnetic"actually mean? The existing standard is defined thusly: If a mechanical watch does not stop when exposed to a magnetic field of 4,800 A/m and subsequently does not deviate by more than 30 seconds per day, it can be called "antimagnetic." BALL watches certainly surpass this standard, particularly the Hydrocarbon series with standard protection of 12,000 A/m.
is this misleading information?
I have use the watch away from magnetic fields, speakers, MRI etc.

 

[~tc~]

Oops, posted in the version under Swiss

 

[Beinwatched]

Hi, Just joined the forum and had a quick question. My 2 weeks old Engineer Hydrocarbon keeps stopping. I wear it everyday but will stop at night. Ball repair Centre told me it's magnetized, the dealer won refund or exchange the watch.
Has anyone has similar problem with an antimagnetic Ball watch?

This is part of Ball's instruction manual.

BALL watches are equipped with superb antimagnetic cases constructed with corrosion- resistant ferric stainless steel materials. Furthermore, the inner workings of the watch are protected by a soft iron inner jacket consisting of a back plate, a ring surrounding the movement and the dial. This special alloy, reinforced by the shape of the case, prevents magnetic fields from penetrating as far as the movement and having an adverse effect on its accuracy.
What does the term "antimagnetic"actually mean? The existing standard is defined thusly: If a mechanical watch does not stop when exposed to a magnetic field of 4,800 A/m and subsequently does not deviate by more than 30 seconds per day, it can be called "antimagnetic." BALL watches certainly surpass this standard, particularly the Hydrocarbon series with standard protection of 12,000 A/m.
is this misleading information?
I have use the watch away from magnetic fields, speakers, MRI etc.

I have not heard of this with Ball. Regardless if it is less than 3 years old and registered, (bought new from an AD) It should be under warranty. If it is indeed a new watch and your dealer will not work with you, call Ball USA. But any dealer worth a grain of salt would help you through this! Maybe not a new watch, but they can at least go to bat for you at Ball.

 

[Krong]

hi, this is the watch
Welcome to BALL Watch   - Engineer Hydrocarbon - Spacemaster Glow - DM2036A-SCA-BK
Bought from an AD new with 3 years Wty.with Ball, and few days later was stopping regardless winding it up 30-40 times, just lasted 2 days and stopped again.
Dealer sent it to Ball's repair centre but it has been more than 3 weeks so far.
Next step will be taking legal action under the consumer protection law against the dealer.

 

[~tc~]

Whoa there Tex, slow your roll.

First, get used to watch service being measured with a calendar. The normal time unit is "months" not "weeks."

Second, work WITH your AD to work it out, not against them. If they wont help you, contact Ball USA (if youre in the US) or Ball Switzerland (if youre not in the US). Do not threaten a lawyer until you have exhausted all other options, because once you do, you pretty much take away their ability to help you out. The ADs answer will just be "OK, we'll just wait to do whatever the court tells us"

 

[Beinwatched]

Whoa there Tex, slow your roll.

First, get used to watch service being measured with a calendar. The normal time unit is "months" not "weeks."

Second, work WITH your AD to work it out, not against them. If they wont help you, contact Ball USA (if youre in the US) or Ball Switzerland (if youre not in the US). Do not threaten a lawyer until you have exhausted all other options, because once you do, you pretty much take away their ability to help you out. The ADs answer will just be "OK, we'll just wait to do whatever the court tells us"

I couldn't agree more! They will take care of it! If it is a major repair and has to go back to Switzerland it will be a few more months. Ball USA has very talented watchmakers and most likely won't have to go to Switzerland, but it may need parts. I do, however, understand your frustrations. Hopefully you will get it soon. If the AD calls Ball they should be able to get some sort of
ETA (no pun intended)
Mike