customer service

I've been off the forum for awhile but wanted to share my most recent CS experience with Lum-Tec. I own several Lum-Tec watches and finally purchased a used Super Combat B3 over a year ago. I love it. It's a great watch. Shortly after I bought it, I had to send it in to Lum-Tec for a minor issue...

I would like to share a recent Omega experience to all who believe in the importance of after-sales service. A few weeks after purchasing my Omega Seamaster late last year, I noticed that the hour handle did not line up with hour markers at each hour point. I was prepared to live with that...

One of the reasons I was attracted to LUM-TEC, in addition to the great watch design and workmanship, was their customer service. I was putting my Combat B2H on one morning and dropped it on the floor. There is only an inch of hardwood between the rug and the wall and that is where it landed...

I had an issue with a brand new Lum-Tec watch (b4). After contacting the company about it, I was directed to send it in for service. In a matter of a few days, the watch was turned around and on its way back to me. While good service, it wasn't incredible. What made the difference for me was...