First, let's not compare apples to oranges. With Ball, you're talking about gaseous Tritium; with Rollie, TagH and Citizen it's SuperLuminova.
And until the whole story is known, I see it as being unfair to condemn an entire watch company for a relatively isolated incident. While I haven't looked very thoroughly, yours if the first complaint I've heard of having to do with too-dim gas tubes. This, however, IS a serious matter and I am interested in hearing what Ball will have to say about it. Especially as my own Ball is now about to pass the 3-year old mark!
(BTW... when the watch is registered with BallUSA they extend the warranty for a 3rd year.)