It stopped

[RA4X]

Last night I was checking how the mechanicals were doing when I noticed the TT3 had stopped. Must have wound down even though I had worn it the previous day...oh well. Turned the crown to wind it and it felt light...a few more and usually it starts going. Not this time. Rather disappointing but stuff happens.

Made note to call Oris for their send in service procedures and I called them this AM. Gal told me that the Hawthorne service center will no longer be the official repair center for Oris as of next Tuesday. After Tuesday check the website for the updated repair center info. UGh...

What is going on with Oris USA? Last year they had a similar service center change and repairs were delayed... This does not inspire confidence.

???

update about the distribution and service

http://www.nationaljewelernetwork.co...etail?id=20204

Hölstein, Switzerland-Swiss watch brand Oris SA has named Vito J. (V.J.) Geronimo as the chief executive officer of a newly established U.S. and Caribbean subsidiary, Oris Watches USA.

Oris Watches USA will take over from the current U.S. watch distributor, Hawthorne, N.Y.-based Oris USA, Inc., effective Sept. 1, 2010. Essentially, the Swiss company decided to take greater control over distribution of the brand by opening its own subsidiary rather than selling watches through a distributor, Oris USA, Inc., company officials said.

I'm inclined to buy another watch in the meantime. I wonder if any warranty work at the Hawthorne shop will be transferred to the new repair/warranty facility. If so, the dust will take some time to settle out. I had hoped that Oris would directly control their NA distribution so this move seems good.

[muttley]

Keep us updated with the TT3 - sorry to hear you're having problems with it. Do you think the stem is not engaging correctly? Hopefully an easy fix, but as you mentioned it could be a bad time to be putting repairs through Oris if things are changing with their USA operations.

[RA4X]

I pulled the stem, adjusted the time and pushed it back in thinking the same but no. The watch sits in a display by my desk at my home office. While shuffling papers, I heard a faint "clink" but attributed it to other items being moved as I transfer stuff around.

Wild shot, main spring.

The local AD is looking into this for me. Have had this a year and 7 months. :(

[muttley]

The local AD is looking into this for me. Have had this a year and 7 months. :(

Unless I'm mistaken - the warranty covers 2 years? And up to 3 years if you have registered online with "My Oris"
So hopefully no problems, other than the bad timing with the change in Oris USA operations.

[RA4X]

I waited a bit before sending the watch in due to the service center change. I contacted the new repair station shortly after the change in Sept. Due to periods of laziness, the watch was sent off on Tuesday and today they confirmed delivery via e-mail. I dunno how busy they are but I anticipate hearing from them in about 7-10 days.

Meanwhile, today I saw an older Williams F1 which I thought was a day-date at Costco for $1,600.

[muttley]

Thanks for the update. I wonder if they will supply a reason for the fault?

[RA4X]

I called to check status and I'm in the queue for upcoming service. I asked him if the technician would indicate what the problem was. He told me no, they will simply fix what needs fixing and send it out when completed.

I don't know how big this shop is in terms of service technicians so it may be a handful of guys who just assembly line the repairs. Now if my local shop had gone at it, I'd find out what broke. They aren't a warranty shop so I'd wind up paying paying for the fix. I don't know what repair rates are. (?)

[muttley]

My thoughts would be 'if it's under warranty, bite the bullet and send it to the authorised repairer.' If they don't like to give out info regarding what the cause of the fault was (or what was specifically done to repair it), you probably just have to roll with their policy.
I can only guess that they are not used to customers wanting to know the details of the repair, just the end result.
Let us know when it's back (and back on the wrist )

[RA4X]

I wasn't expecting it back till January but the morning I was off on a trip, an e-mail came. The mail indicated UPS had a signed package in transit originating from The Watchmaker. It would arrive during my absence but I arranged with a family member to go sign for it.

Like an early X-mas, the watch was back. Although I cannot fault wearing the Casio 5600 series it is not a "fine" timepiece.

The crown which had been so difficult to pull out now is smooth and has the defined detents. The packing slip indicates warranty. Listed below are: mainspring, intermediate wheel and 3'rd wheel. I presume these were the parts replaced.

I thought they would clean the case up from the scratches but it wasn't. That's ok. It is home and back on the wrist.

[muttley]

GREAT to hear it's back, repaired under warranty, and just in time for Christmas

Interesting how one of your earlier posts suggested mainspring - and that's one of the components listed as replaced. Good guesswork.