Very pleasant Invicta CS experience

[JayBee]

Some time back, my 3776 (in the Vintage line) stopped winding at the crown. I got lazy and just set it on the shelf figuring I'd get to it later.

Well, as the one year anniversary of its purchase got close, I decided I should at least attempt warranty service.

I wrote a short letter explaining the problem, packed the watch (sans strap) as the directions suggested, and included a $20 check in the package. Within a few days I received a postcard with a picture of my actual watch and instructions to go online to check the progress of the repair.

On Sunday I received an automated phone call from UPS informing me that a package would be delivered Monday and would require a signature.

I checked online and surely enough, the Invicta service site reported that the repair was complete and the tracking number indicated that the package was out for delivery.

This entire process took about 4 weeks. I wore the watch to work today and it looks fine, runs fine, and I'm quite satisfied.

I don't know if the Invicta service department has gotten much better lately, or if there never was a problem to begin with. This is the first time I've had to send anything back. But if they were to send me a survey, I'd rate them 10 of 10.

-JB

[two21b]

Thanks for the story. It's always good to hear about a positive customer experience.

[Charlie]

Good stuff JB, thanks!
Charlie

[JayBee]

Now that I'm in the office I can see that the postcard is dated June 17. I got the watch back on July 21. So maybe it was more like 5 weeks total.

Still, I'm happy to have the thing back and running!

-JB

[13ECHO]

Still a happy ending. Glad it all worked out.

[legmaker72]

Good to hear this as I have to send my 3410 Prodiver back for the same reason it sounds like...except my warranty was up in April, so I am wondering how much the repair will run me. Good thing is, they are only in Hollywood Florida...at least in the same state!

[kokuryu]

As far as I understand they actually send the watch overseas for repairs, which is why the 4 to 5 week turnaround time. I can say I had a similar experience myself when I somehow knocked the second hand loose on my Python and had to have it repaired. I swear the watch came back in better shape than I sent it out in (aside from being fixed). Same experience with the postcards and website too, although I had a few issues getting into the website because of some bugs back then. Overall a very satisfying experience.

[Mcubed68]

I sent my 8926 in for service twice, both times because I dropped it.

Same experience, I just sent the watch and the check. Got the postcard, and the watch back earlier than the Estimated date.

I think the key to getting good customer service is following the rules: Its is when people have special requests that there seems to be problems.