Some time back I mentioned ordering and receiving a JL 7751 moon phase watch. You may recall the second hand had fallen off.
I dragged my feet for a week or so trying to decide whether to return the watch for a refund, or have it repaired.
I heard good things about SWI's CS, so I opted to have it repaired. I shipped it back to SWI with a short note and original invoice. The watch was returned to me in about 2 weeks, in perfect condition. I couldn't be happier with the service I have received.
We often are quick to point out when we receive poor or no CS, so I thought it was important to report the good as well..