Breitling 2 Year Service

[clevelandwatch]

My jeweler told me to bring my Chrono Cockpit in at around the two year mark for complimentary service by Breitling. What do they do and how long does it take for Breitling to return the watch from service in the U.S. ?

[Scott D]

Depends on how busy they are. Could be just a couple weeks, but it could be as long as 4-6. Call Breitling (or have your AD do it) and ask what the current turn-around time is. Remember, it'll be an estimate though.

Does your AD cover the charge? Because as far as I know Breitling doesn't have a 'complementary' service. Also 2 years is too soon, 5 years is the recommended interval for a full service. They do recommend a maintenance service sooner, depending of if the watch is used in water. For the maintenance service they clean & lubricate the balance wheel & escapement, check the functions, replace the gaskets & clean the metal.

[clevelandwatch]

My AD said to bring it in at the two year mark and he'd send it in to Breitling. They would make sure it's keeping proper time and polish it. When I bought the watch he said the service was no charge.

My warranty says two years.

[Scott D]

The AD may be paying for it themselves as an extra service for their customers. The warranty only covers defects in workmanship, not a polishing & servicing "just because". Unless the watch is running well outside it's parameters or actually broken, the warranty wouldn't cover it. But again, if the AD is paying for it great.

Only exception is the Emergency. It's allowed 1 battery change for free, and that does include a movement service as well (mainly because they have to service the movement to get to the batteries).

[ulackfocus]

Chrono Cockpit, eh? I think you're the only other member with one. How about a pic?

[N2FHL]

The AD may be paying for it themselves as an extra service for their customers. The warranty only covers defects in workmanship, not a polishing & servicing "just because". Unless the watch is running well outside it's parameters or actually broken, the warranty wouldn't cover it. But again, if the AD is paying for it great.

This is a trick used by some AD's/sales people to close a sale or take care of a special customer. They send the watch in just before the warranty expires claiming that it stops or looses time. Even if a problem is not obvious, the repair department overhauls the watch to make sure the customer is happy.

These companies are aware of the problem, but its hard to sort out the real complaints from the fakes and then argue with the customer or AD. They just charge everyone a little extra to compensate.

Steve

[Scott D]

Thanks Steve.. I was wondering if that could be the case, but didn't want to speculate.. Thanks for the confirmation. And I agree, it's a problem - especially as all the 'good' AD's & customers end up paying for these less-than-honest dealer dealings...

[clevelandwatch]

My AD is highly regarded in the area. He's been a Breitling dealer for years and was also a Rolex dealer for years. He's around 60 yrs. old and has been in the business his entire life. The Chrono Cockpit is my first Breitling so I'm just going by what he said when I made the purchase. If it doesn't cost me anything, what the heck....

It does lose around a minute per week. I've had it almost two years.

As for the pic, I always get a lot of glare when I try to photograph it. Any tips ?

It's a 2008 Chrono Cockpit in steel w/turquoise dial. Does anyone know how many were produced with this dial in 2008 ?